General Terms and Conditions
The general terms and conditions define each other's rights. We think it is important that everyone goes home happy, even if you run into something. There is a solution for everything!
Privacy Statement
Processing personal data
When you join us through the app, we ask you for some personal data. Your personal data will only be used to inform and contact you for which you have entered the data in the app.
The processing of this data is subject to the laws and regulations (AVG). We never keep the data longer than permitted by law. This varies per type of personal data. There is also camera surveillance present in public areas, the retention period for this is 48 hours.
Security:
We ensure that data is stored in a secure manner.
Provision of personal data to third parties:
LUCIE has the following partner; Bsport to which relevant data is provided. A so-called processing agreement has been concluded with these partners, ensuring security. Besides these partners, LUCIE does not provide data to third parties without the knowledge of the members.
Right to access, rectify, withdraw or delete personal data
As a member you have the right to inspect, rectify or have your personal data that we store deleted from our database. To do so, please send an email to: info@joinlucie.com
General terms and conditions
Article 1: Definitions
Member: The consumer who has entered into a contract with Boutique Gym LUCIE.
Boutique Gym: The building, named LUCIE, where facilities are offered to the member. Location: Weena 101-103, Rotterdam. It is a private limited company registered in the trade register under number; 74296310.
App: the application used by LUCIE to register, find information and process payments.
Membership: the membership that the member agrees with LUCIE.
Article 2: General
1. Every member of LUCIE is obliged to take note of the general terms and conditions and must abide by the house rules.
2. LUCIE may amend and/or supplement the General Terms and Conditions. Members can read this on the website.
Article 3 The offer
1. LUCIE provides a description of the type of membership on the website. The offer is valid for the term indicated by LUCIE.
Article 4 Membership
1. Your membership is valid when you accept the agreement through the app.
2. LUCIE may refuse members in case of a membership stop or when behavior and/or expressions are not in line with the norms and values within the LUCIE business.
3. A member has 14 calendar days reflection time after acceptance of the agreement. He/she can then revoke the agreement free of charge, but pays for the services already purchased. If a member cancels within this period, the welcome gift must be returned.
4. Membership is personal, the member receives an access pass. If the pass is lost, the member pays 10 euros for a new pass.
5. If a member wishes to change membership (where the new membership is equal or higher in price), the change can be made with effect from the next payment period.
6. A member must be at least 15 years of age or older to join LUCIE. Members who are between 15 and 18 years old need permission from a parent or guardian.
7. Interim changes in personal information must be communicated by the member via the app.
8. Misconduct, violation of house rules and non-payment entitles LUCIE to deny access to the Boutique Gym. LUCIE will not refund the remaining subscription amount in these cases.
Article 5: Duration and termination
1. The membership has different subscription durations:
Group classes; 1 credit (1 day), fixed (1 year) and flexible (terminable every 4 weeks).
Day pass: access to the Boutique gym on 1 day, no notice period
Fixed: after 1 year, a member can cancel per month on any day via the app. The notice period is 30 days.
Flexible: after 1 month, a member can cancel on any day via the app. The notice period is 30 days.
Membership agreement will be established and billed per four (4) week period;
Personal training (hour and 10 rides)
Hourly; access to the personal training rooms for the duration of 1 hour, no notice period
10-ride card; access to the personal training rooms for the duration of 10 x 1 hour, no notice period
2. If the member does not terminate the agreement after the duration of the agreement, the agreement will tacitly continue indefinitely.
3. The member may cancel the agreement, with 30 days notice, during the agreement, when:
- the member can prove that he/she has another residential address (outside a 60 kilometer radius).
- the member has a demonstrable (through a medical statement) injury or illness and it has become impossible to use the facilities.
4. Validity of credits
The validity of purchased credits applies only during an active membership. Upon cancellation of the membership, all remaining credits will automatically expire regardless of the remaining term.
Article 6: Access and opening hours
1. LUCIE's facilities (with the exception of the reception and lounge) are exclusively open to members. LUCIE reserves the right to deny a member access to the facilities.
2. A member must register each visit to LUCIE's facilities (main hall and personal training rooms) by scanning the access card.
3. An access pass is personal and non-transferable.
4. LUCIE's facilities and group classes are accessible during the opening hours as shown from time to time on www.joinlucie.com.
5. LUCIE has the right to make interim changes to the schedule, facilities and opening hours. In case of illness of a trainer, LUCIE always tries to arrange a replacement or a catch-up time.
6. LUCIE works with subscriptions to lessons. The member has to sign up through the app to take the offered class. If the member does not sign up, LUCIE does not guarantee participation in the particular class.
7. If the member wishes to cancel participation, this can be done up to 6 hours in advance before the class starts.
Article 7: Dues
1. LUCIE applies a registration fee of a maximum of 20 euros. In case of re-enrollment this will be charged again.
2. Contribution is by direct debit, 1 month in advance.
3. Costs for reversal of direct debits
If a direct debit is reversed, Lucie with the Six Punches reserves the right to charge an administration fee. These fees amount to €3.00 per reversed direct debit for SEPA payments and €15 per reversal for Visa Mastercard and AMEX payments.
4. In case of late payment the member has 2 weeks to pay the amount due. LUCIE notifies the member via the app of the late payment.
If the amount due is still not paid after the warning, LUCIE has the right to terminate the member's agreement. See also Article 4.7. Or LUCIE can engage a collection agency.
5. LUCIE can change the membership fee during the term of the subscription. LUCIE will announce this within 4 weeks. In this case the member has the right to cancel the agreement within 4 weeks.
6. No rights can be derived from actions or special offers afterwards.
Article 8: Own risk and liability
1. Each member uses the facilities within the Boutique Gym at their own risk . LUCIE and its employees are not liable for any harmful consequences or injuries incurred while using the facilities.
2. The member is liable for any damage caused by him/her to LUCIE property.
3. LUCIE is not liable for loss or theft of property within the Boutique Gym.
Article 9: Complaints
1. The member must submit the complaint to LUCIE within four weeks of discovery. For this he/she can mail to: info@joinlucie.com
2. LUCIE will handle the submitted complaint within four weeks (after receipt).
3. If LUCIE and the member cannot resolve the complaint between them, the member may apply to the Disputes Committee.
4. All disputes arising from the agreement between the member and LUCIE will be settled by the competent court in Rotterdam.
House rules
THIS IS HOW WE DO IT:
1. We like to know who is inside. Therefore, always bring your fitness card with you.
2. LUCIE loves the healthy stuff: so no cigarettes, booze, drugs or doping.
3. Store your belongings in a locker. We are not liable in case of theft or loss.
4. Be considerate of each other: leave the showers and toilets clean.
5. Use indoor sports shoes in the hall: it's cool.
6. LUCIE hates mess: put stuff back in the same place.
